Helping a compay with a workforce of 3200 to reduce the absentesm rate from 13.5% to 6% in 3 months
A heavily unionized Bank, aspired to grow from closer to four fold within five years. However, the HR aspect of business was ruined, so they wanted to put that right. Even the central bank auditors had identified so may violations of banking industry regulations, within the bank. Officers at the level of DGM were giving leadership to the union underhand and all branch managers were union members. The situation was not at all conducive towards the strategy.
The head of marketing, once called a meeting of branch managers, with the intension of discussing the busines budget. He could not discuss what was intended, they demanded to talk to the Head of HR (me) first. So I went. There were tons of grievances raised. All I could do was to undertake to resolve all their grievances.
We initiated a company wide calling of grievances, and resolved them within abut two months, brought them down to 2%. Even though we did not had an initial measurement, it would heave need over 300%. From there onwards we embark on aligning people with the business.
All these together made it possible for the bank to achieve 92 billion at the end of the fie year period. Do you think HR has done a good job?
779/F/2, Pannipitiya Road, Pelawatta, Battaramulla
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